HSM professional issues Discussion

I’m working on a health & medical discussion question and need a sample draft to help me learn.

You are the Owner and Manager of an agency which assists clients in identifying Long Term Care facilities for themselves or family members. The clients come to you to get help in finding the best facility for Retirement, Assisted Living, Memory care etc. Additionally, you provide information for clients and family regarding assistive devices, elder day care, and enrichment experiences for older clients.
You have five employees who interact with the clients either by phone, in person and online conference or chat.
For this discussion:
Identify three professional characteristics that you want the staff FOR YOUR SPECIFIC STAFF to exhibit and discuss by those characteristics are specifically important for your business.

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